Welcome to Netwatch

This space is designed to support you as a Netwatch partner. Whether you’re onboarding new customers, expanding existing accounts, or staying current on platform updates, this academy is your centralized hub for everything Netwatch.

Not sure where to begin? Click the Get Started button below for a guided overview or review the Latest Updates before continuing.

What You'll
Find Here

This academy equips you with the knowledge, tools, and language needed to deliver the Netwatch experience consistently.
  • Netwatch solution overview and value positioning
  • Sales enablement and Challenger-style messaging
  • Vertical-specific insights and use cases
  • Customer onboarding guidance and expectations
  • Product updates and feature overviews
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Preview of Netwatch App Training Series

Explore the Academy

Select a section below to access training, resources, and updates relevant to your system.

Success
Program

Certification, onboarding standards, and guidance to help you deliver the Netwatch experience consistently.

Netwatch App

Learn how a Customer  navigates the Netwatch app and confidently support demos, onboarding, and conversations.

Sales Materials

Messaging, tools, and resources designed to support confident, effective Netwatch sales conversations at every stage.

(Coming Soon)

Product Updates  

Stay up to date on all the new features, enhancements, and changes made across the Netwatch platform.

(Coming Soon)

Who Should I Contact?

When should I contact Customer Success?

If you have questions related to onboarding, training, reporting, or general questions about how to get the most out of your Netwatch system and services, contact Customer Success.

If you’re not sure who to contact, Customer Success is the best place to start. The team will help guide you and route your request appropriately.

When should I contact Netwatch Monitoring?

If you have an urgent matter that requires immediate attention, such as a live incident or time-sensitive security concern, please contact Netwatch Monitoring at (866) 459-1414, Option 1. Monitoring support is available 24/7.


You may also email Netwatch Monitoring
for follow-up or non-urgent monitoring-related questions.

When should I contact Customer Care?

For non-urgent inquiries, including updates to response protocols, incident investigations, or requests for recorded footage, please reach out to Netwatch Customer Care.

This team supports day-to-day account needs and follow-up requests.

When should I contact the Service Team?

For camera, speaker, or other hardware-related issues, maintenance, or technical service support, please contact the Netwatch Service Team.