Meet our Dealer Sales Team
You've likely already met your primary contact for support at Netwatch: the Netwatch Sales team. This team is led by our Vice President of Sales: Nicola Oakie, and includes our National Account Managers: Norm Barton.
The Netwatch Sales team is your primary contact at Netwatch for any training, sales, or general support-related inquiries. They can be reached at sales@netwatchusa.com, or by calling 1-866-459-1414.
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Netwatch North America has a dedicated team, Netwatch PVM Support Services, to support our Partners with setting up their system with Netwatch and in the monitoring center.
They provide feedback on camera positioning, analytic setup, alarm communication, and site performance.
This team is led by our Director of PVM Support Services, Chris Spencer, and provides "best practices" guidance to our Partners.
The Netwatch PVM Support Services team is your primary contact at Netwatch for any site design or commissioning support-related inquiries.
This team can best be reached by booking an appointment here: Microsoft Bookings, by emailing pvmsupportservices@netwatchusa.com, or by calling 1-866-459-1414 and choosing option 4 (7:30am to 5:30pm Pacific Time).
Meet our Customer Success Team
- Robert Brent
- Katy Black
- Kami Crume
- Jillian Graham
- Natasha Lome
- Eddie Ceballos (Not Pictured)
- Callysta Morris (Not Pictured)
Netwatch Customer Success supports customers from onboarding through ongoing service and optimization. Led by Robert Brent, this team manages onboarding, customer experience initiatives including reporting and review meetings, and customer care such as service tickets and site assistance. Their goal is to ensure a smooth experience, clear communication, and consistent value from your Netwatch monitoring solution.
The Customer Success team can be contacted at
customersuccess@netwatchusa.com or customercare@netwatchusa.com.
