Netwatch App Training Series

Learn how to navigate the Netwatch app and use key features confidently.

  • Navigate the Netwatch App with Confidence
  • Review Activity and Incidents
  • Set Schedules and Exceptions
  • Request Support When Needed
  • Manage Users and Contacts
  • Stay in Control of Your Sites
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Getting Started: How to Log In
& Access Your Sites

Welcome to the Netwatch Training series! Learn how to log in, access your account, and navigate your list of sites so you're ready to begin managing your locations with confidence.
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Defining Coverage: Set Up Your Cameras & Zones

Use the Cameras tab to organize your surveillance layout by assigning cameras to coverage zones and setting clear names for each area.
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One-Click Control: Arming & Disarming Your Zones

Discover how to instantly arm or disarm any zone on-site — from your desktop or mobile — and override schedules on the fly.

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Scheduling Smarter: Set Your Monitoring Hours

Use the Schedules tab to define when each zone should be monitored and customize exceptions for holidays, late deliveries, and more.

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Managing Access: Contacts
& App Users

Add and manage contacts for each site, define user roles, and control who can access the Netwatch app and make changes.

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Alarm Responses & Reporting Contacts

Set the protocol for who Netwatch should contact if activity is detected on-site — including both verification and escalation contacts. You can also assign who receives emailed incident reports.

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Authorized Access: Managing Visitors

Temporarily allow site access for vendors, cleaning crews, or deliveries without triggering alarms — and define who’s allowed on-site and when.
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Past Activity: Viewing Site History & Logs

Quickly review past site activity and events through the Site History and Logs tabs — all neatly organized for full transparency.
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Service Requests: When Help is Needed

Need help with a device, zone, or camera? Use the Service Requests tab to notify our technical support team right from the app.
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Incident Reports: What Happened?

An in-depth review of incident reports, including where to find them and how to understand them.