Welcome to the Netwatch
Training Academy

Your central space for learning how we deliver the Netwatch experience, together.

Trained Intervention Specialists

Hours of Active Monitoring Experience

Hours of content

What You'll
Find Here

We provide online training for monitoring professionals and leaders who work with live video camera systems to proactively deter crime.

Our goal is to ensure you have the knowledge, confidence, and situational awareness needed to monitor live cameras effectively, respond appropriately to activity, and communicate clearly during real-time events.

Our training focuses on building strong observation skills, accurate decision-making, and clear communication while monitoring live environments.
  • Collaboration
  • Best Practices
  • Clear Direction
  • Amazing Support
  • Quality Learning
  • Expert Instruction
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Check out our courses catalogue

Learning programs

FAQ

Frequently asked questions

Are your courses regularly updated?

Yes!  We are committed to creating and continuously improving effective learning resources. 

How do I reset a course or quiz?

You can request a reset from a trainer or supervisor.

What if I have more questions that are not answered here? 

Please, send your questions to Zdickens@netwatchusa.com and we will respond as soon as possible.

Meet our team

Zoie Dickens
Monitoring Department Trainer
I enjoy answering questions and helping others grow. I believe effort and a willingness to learn are essential, and I enjoy collaborating with others to support smooth, effective operations.


Jack Shore
Monitoring Department Trainer
I enjoy working closely with others and helping them flourish. I believe having a supportive team to help you out, along with a willingness to learn and ask questions, are essential for cultivating a strong work environment.
Ericka Campos
Video Monitoring Supervisor
I’m at my best when I’m helping others succeed. I strive to be a reliable resource for the team, so please feel free to reach out— I’m always available if you need a hand or a second pair of eyes! 👀
Carlos Vasquez
Video Monitoring Supervisor
I am committed to delivering consistent results while supporting team goals. I combine work ethic and a proactive approach to every challenge. 
Kathy Vu
Video Monitoring Supervisor
I strive to do my best everyday by leading and guiding my team through implementation of innovative solutions to counter challenging adversities in order to build a cohesive unit.