Extra Resources

Below are additional resources designed to help you better understand how Netwatch works and how your monitoring service is set up. These documents provide clarity around our monitoring process, reporting, and site specific protocols.

Netwatch Overview

A high level overview of Netwatch, our proactive video monitoring approach, and how our team helps protect your site around the clock.

Incident Report Guide

A walkthrough of incident reports, including what information they contain and how to interpret activity at your site.

How to Call in to Monitoring Center

Guidance on when and how to contact the monitoring center, including what details to have ready for efficient support.

Process Flow

An overview of the Netwatch monitoring process, explaining how alarms are reviewed, handled, and resolved by our monitoring team.

Protocol Form

A downloadable blank protocol form used to define how your site should be monitored and how our team should respond to different scenarios. This form is typically provided during onboarding and is included here for easy reference.