Extra Resources
Below are additional resources designed to help you better understand how Netwatch works and how your monitoring service is set up. These documents provide clarity around our monitoring process, reporting, and site specific protocols.
Netwatch Overview
A high level overview of Netwatch, our proactive video monitoring approach, and how our team helps protect your site around the clock.
Incident Report Guide
A walkthrough of incident reports, including what information they contain and how to interpret activity at your site.
How to Call in to Monitoring Center
Guidance on when and how to contact the monitoring center, including what details to have ready for efficient support.
Process Flow
An overview of the Netwatch monitoring process, explaining how alarms are reviewed, handled, and resolved by our monitoring team.
Protocol Form
A downloadable blank protocol form used to define how your site should be monitored and how our team should respond to different scenarios. This form is typically provided during onboarding and is included here for easy reference.
Congratulations!
You’ve just experienced our newest feature: Direct to Dispatch.
You’ve seen how our new Live SMS feature delivers real-time visibility and faster response, empowering both our Monitoring Specialists and our customers when every second counts.
Explore more product updates below and stay ahead with Netwatch innovation.
Explore more product updates below and stay ahead with Netwatch innovation.
Congratulations!
You’ve officially completed the Netwatch Dealer Success Program!
You’ve learned the fundamentals, built your technical foundation, and taken the first steps toward becoming a top-performing Netwatch partner.
From here, your dedicated Netwatch team will support your first opportunities, installs, and early wins.
Explore additional resources below and stay aligned with the latest Netwatch tools, updates, and partner strategies.
Stay informed. Stay proactive. Stay ahead.
Latest Updates
You're all caught up!
There are no new updates or announcements at this time.
When new features, resources or important updates are released, they'll appear here so you can quickly stay informed without searching.
Until then, you can continue exploring the academy at your own pace.
When new features, resources or important updates are released, they'll appear here so you can quickly stay informed without searching.
Until then, you can continue exploring the academy at your own pace.